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Frequently Asked Questions
Q: What sets your company apart from other tree service companies?
A: Our company insures all of our workers with workman’s compensation insurance. We also carry $3 million in general liability to provide security for our clients and property. In addition, Craig’s Tree Service continues to provide up-to-date employee training related to proper arboricultural and safety practices. And finally, we have 2 Certified Arborists on staff who complete required CEU’s to maintain credentials.
Tree service work is a dangerous job. Anyone who performs this type of work without carrying the proper insurance is putting a lot of people at risk, including the homeowner. For your protection and peace of mind, it is essential that you understand Craig’s Tree Service works to protect the health of your trees but also to protect you from potential liabilities.
Q: What certifications do you have that qualify you to provide this service?
A: Below are the certifications we hold as a team.
- International Society of Arboriculture, Certified Arborist MW-5391A (2012)
- Missouri Department of Agriculture Licensed Pesticide Applicator (2016)
- Tree Care Industry Association Member (2018)
- CPR and First Aid Training Certification (ongoing)
Q: Why it is important to hire a certified arborist?
A: Aside from really liking to climb trees, a certified arborist has specialized knowledge. The International Society of Arboriculture (ISA) promotes the professional practice of arboriculture and fosters a greater worldwide awareness of the benefits of trees. Hiring certified arborists greatly increases the chances that you, your home, your lawn, and your trees will be treated with the utmost respect, professionalism, expertise, and safety.
You can check to see if your arborist is certified and learn more about the benefits of certification here.
Q: What makes a tree service professional?
A: The following four points are the marks of a professional tree service.
- Proper training
- Certifications (especially having certified arborists on staff)
- Protecting the job site and employees
Q: Why do we carry workman’s compensation insurance?
A: Did you see above where we mentioned that tree service work is a dangerous job? It is. So for your protection and peace of mind, Craig’s Tree Service goes above and beyond to protect you from potential liabilities by carrying workman’s compensation insurance. We take care of you and our team.
Q: What happens in a tree consultation? Is there a charge?
A: In a tree consultation, Craig’s Tree Service comes to check on your tree or trees for any concerns you might have. There is a charge for consultations. However, the charge is deducted from the service you choose from Craig’s Tree Service.
Q: Do you provide any preventative or recurring maintenance programs?
A: We provide EAB treatments to prevent Emerald Ash Borer. This is completed every couple of years, and it’s vital to keeping your ash trees pest free.
Q: What is a typical response time for both emergency and non-emergency scheduling?
A: The typical response time is within 24 hours for non-emergency. In addition, we also offer emergency tree service. Craig’s Tree Service is one of the only tree service companies that offers this service spanning several counties including Franklin County, Warren County, St. Charles County, Gasconade County, and beyond.
For example, if there are structural damages or safety concerns, we will assemble our crew and remove hazardous trees. In addition, we will also tarp roofs until a contractor can be contacted for roof repair.
Q: Is there a service you provide that is impossible to find elsewhere in our area? If so, please describe:
A: Absolutely. We offer something called root flare excavation and root pruning. This requires a high level of skill and expertise.
Q: Do you do commercial and residential? If you offer both, do you have a preference?
A: We are happy to serve both your commercial and residential trees!
Things to do before hiring a tree company or any other contractor
- Check with the Better Business Bureau.
- Check to see if they have certified arborists on staff.
- Call their insurance company to make sure their policy is valid and up-to-date.
- Get references.